vino al vino

I am very sorry for your bad experience, every unsatisfied customer is a stab in the heart for us, therefore we apologize for the waiting times, but I would like to clarify a few things: …I am very sorry for your bad experience, every unsatisfied customer is a stab in the heart for us, therefore we apologize for the waiting times, but I would like to clarify a few things: 1) Unfortunately, I hope you are aware of the incredible difficulty in finding staff. There are 3 of us, with a waitress who literally flies, two behind the counter trying to do as soon as possible and as best as possible. By choice we have decided not to compromise on the quality and aesthetics of the dish to shorten the times. 2) You arrived at a late hour, almost at the end of the service, with the place still packed, and we took care to warn you that there was a wait 3) Before you I had 12 orders to take care of and, if you arrive in a small crowded place, you should expect a long time and 20 minutes, at least for me, were a miracle 4) The tasting (it is not a platter with 4 Coop cured meats) consists of a bruschetta with new oil, a plate with 7/8 cured meats including wild boar, venison, Cinta Senese and a plate with 7/8 cheeses selected from the local excellences, raw milk, goat, sheep, prepared dish accompanied by jams and fresh fruit. The preparation times are very long and €19 each, making a minimum of food costs, are very little 5) We asked if you still wanted the cheese platter as we overheard you complaining to staff and neighbors and assumed you had some urgency to attend to, mistakenly assuming you were on holiday. If you are on vacation, relax. If you want quality, be ready to wait, otherwise a nice sandwich on the fly and off you go! More