Vario Bar

Hi Chris Thank you for taking the time to share your feedback. We take comments like these very seriously, especially when they concern the conduct of our staff and our payment procedures. We have already discussed and reviewed the situation with our team. Unfortunately, the incident as described does not correspond with anything that we are aware of, and we have not been able to identify the situation you are referring to. This is why we would genuinely like to investigate the matter further. We do not tolerate inappropriate behaviour towards our guests, nor would we accept any attempt to bypass our normal payment and receipt procedures. If such a situation had occurred at our bar, we would absolutely want to know about it and address it accordingly. Could you please contact us by email to [email protected] and send us a copy of your receipt, together with the date and approximate time of your visit? This would allow us to verify the transaction and properly investigate what happened. We would sincerely appreciate the opportunity to clarify the situation. We would also appreciate some clarification regarding your one-star rating for the food. As your review does not mention anything specific about the food itself, we would be interested to know what you ordered and what was disappointing about your experience, so that we can look into this as well. At this point, some aspects of the review are difficult for us to reconcile with our records and our team's recollection of the evening. Nevertheless, rather than making assumptions, we would prefer to investigate the matter properly based on the relevant details and documentation. We are sorry to hear that your experience left you with such a negative impression, especially as you mentioned that you enjoyed the bar itself and found most of our team friendly and welcoming. We genuinely hope you will contact us so that we can look into your concerns properly and clarify what happened. Following a further internal review, we would like to clarify one important point: the staff member you described was not working in the service area that evening. She was working behind the bar at the buffet, preparing drinks for the service staff. She had no direct contact with customers and, in particular, had no contact with you. She also speaks very little English, which makes the conversation you describe with her even more difficult to reconcile with what actually took place that evening. The payment situation you described also did not occur according to our internal checks. Other members of our team were responsible for serving customers that evening. No one on our team has any recollection of such an incident, and no other guests reported anything of this nature to us. We also have several card terminals in operation, which further makes the situation you describe difficult to reconcile with our normal procedures. For this reason, we specifically asked you to provide us with the receipt you mentioned, together with the date and approximate time of your visit, so that we could properly investigate the transaction using our records. To date, we have not received this information. If you did in fact visit our bar and the incident occurred as you describe, we are of course willing to investigate it properly based on concrete evidence. However, based on everything we have established so far, we cannot verify or substantiate your account. There is therefore also a possibility that our bar has been confused with another establishment. We therefore ask you to correct or remove the review accordingly. If this does not happen, we will report the review to the platform as we believe it contains demonstrably inaccurate and unsubstantiated claims, and we reserve the right to consider further appropriate steps.

Vielen Dank für die 5 Sterne Rezension