Umai Bern

We would like to clarify that our tonkotsu broth is following a traditional recipe with carefully selected ingredients that takes many hours. Our guest actually praise the richness and flavor of the broth. we're sorry it didn't meet your taste but saying it is "weak and tasteless"does not reflect the experience of our customers. Cooking at home is of course different, but we are confident in the quality and authenticity of what we serve.We must point out that your warning to "be careful" is not appropriate. Our dishes are prepared in compliance with all food safety and hygiene regulations, using only approved and high-quality ingredients. to suggest otherwise is misleading and can create a false impression about our restaurant. We kindly ask you to keep your criticism to matters of personal taste, rather than making statements that could harm our reputation.Team Umai, Sabrina