I was at the Tchibo in Volketswil (Volkiland) for the 2nd time today and was unfortunately very disappointed. I had ordered a winter edition saltet caramel latte like last time and got something completely different, when I pointed this out to the waiter I only got an annoyed answer "that's right" as soon as I entered the shop you could feel your bad mood . I was so perplexed by this answer that I took the coffee and left. I won't set foot there again.
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Response from the owner2 anni fa
Dear Melanie, we are sorry to hear that the branch in Volketswil did not meet your expectations in terms of the team. You can be assured that we are constantly monitoring and improving our service and performance. We have forwarded the …Dear Melanie, we are sorry to hear that the branch in Volketswil did not meet your expectations in terms of the team. You can be assured that we are constantly monitoring and improving our service and performance. We have forwarded the information to the relevant authority. We sincerely hope that you will still consider our branch. Kind regards, Tchibo Social Media TeamMore