La ragazza che ci ha serviti è stata molto gentile e veloce. Posto perfetto per gustarsi un caffè guardando gli aerei in partenza dalla vetrata Price per person: €1–10 Food: 5 Service: 5 Atmosphere: 5
I ordered a chai tea latte with oat milk because I am very lactose intolerant. I checked with the barista many times that it was oat milk, I even Translated it from English to Italian so he could understand perfectly. I was in a rush so didn’t have chance to drink it till I was on the plane. Once I tried it I instantly knew it wasn’t oat milk and was in fact cow milk. Luckily I only had a few sips so I didn’t have a massive reaction but still I’ve had to suffer a minor reaction which is still horrible . This is an unacceptable mistake and could’ve lead me to die if I wasn’t able to tell. Would completely avoid if you have any allergies or intolerances. Service: 1 Atmosphere: 1
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Response from the owner3 mesi fa
Dear Daisy, We deeply regret to hear about your experience. We understand how critical this situation is and apologize sincerely for the inconvenience caused. At Starbucks, we prioritize the health and safety of our customers and we take such matters very seriously. We assure you that we'll look into this matter and take necessary actions to prevent such incidents in the future. Best regards, Starbucks Team.