Sot Punt AG

Name: Sot Punt AG
Address: Talstrasse 65, Samnaun, Grigioni, Svizzera
Telephone: +41818685666
Price range: $
Rating: 4.5

4,2 30 voti 3 foto

#3 di 23 caffè a Samnaun

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Tieni presente che qui il professionale servizio è una cosa che potresti vivere, stando alle recensioni dei visitatori. Ma 4.5 è quanto ha ottenuto questo caffè bar dal sistema di valutazione di Google.

Spesso citati nelle recensioni

buon servizio

Valutazioni di Sot Punt AG

Foursquare Non ancora valutato Google 4,5/5 ⋅ 30 voti

Servizi e caratteristiche

Carte di credito accettate Cibo da asporto Accessibile in sedia a rotelle

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Servizio temporaneamente Non disponibile Riprova più tardi.

Jaro Pollanen

10 mesi fa su Google

Very bad customer service. We had to wait long time for the equipment that was pre paid and reserved. I had purchased insurance for the equipment against damage and theft and was in the end charged service fee for the equipment! And despite my arguments, I was forced to pay. On top of that the owner as very rude. Never been treated this badly on any ski/snowboard rental place. Left very bad taste after awesome week of snowboarding. Recommend to choose alternative rental services. Sure you have better options in Samnaun.

Response from the owner 10 mesi fa

Dear Jaro,Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for the longer-than-expected waiting time you experienced at our store. It’s always our goal to provide prompt and efficient service, and we regret not meeting those expectations in this instance. Additionally, we want to express our regret if any of our team members came across as rude; we expect the highest level of professionalism from our staff, and we’re truly sorry if we fell short in that regard.Regarding the condition of the snowboards you rented, we understand your frustration about the additional charges. However, upon the return of the first board, we noticed extensive damage that appeared to be a result of careless riding rather than an accident. In an effort to ensure you had the best experience possible, we provided a replacement board at no additional cost. Unfortunately, the second board also incurred significant damage that seemed to be caused by negligence, and we had to address the issue accordingly. We want to emphasize that our equipment is meticulously maintained to guarantee a safe and enjoyable experience for all our customers.While we take responsibility for any inconvenience you experienced, we kindly ask that our clients treat the rented equipment with the same care they would their own. We hope you can understand our perspective on this matter, and we are genuinely sorry that these events negatively impacted your otherwise fantastic snowboarding trip.Thank you again for sharing your concerns, as this will allow us to improve our services in the future. Kind regards,Team Sot Punt / lj

Benny

un anno fa su Google

Small shop, which comes with pros and cons. Very nice and friendly staff, hardly ever waiting for service and always helpful! Due to small size of the shop, there are very limited options, especially for snowboards — but very good, top shelf quality skis!!!

Response from the owner un anno fa

Danke

Anonymous

un anno fa su Google

great ski rental right next to the ski lift which brings you all the way to the top of the skiing resort. Friendly service, fast rental turnaround and good quality equipment. Please keep it up with the great hospitality

Response from the owner un anno fa

Thank you very much

Tutte le recensioni

Chiusa
Mar 09:00-17:30
- Lun 09:00-17:30
- Mar 09:00-17:30
- Mer 09:00-17:30
- Gio 09:00-17:30
- Ven 09:00-17:30
- Sab Chiuso
- Dom Chiuso
$ $$$ Conto medio ~ fino a CHF 8

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sotpunt.ch
Talstrasse 65, Samnaun, Grigioni, Svizzera
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