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Response from the owner
2 anni fa
Dear Wojtek Stelmaszczyk, Thank you for taking the time to share your recent experience at one of our stations. We sincerely apologize for the inconvenience you faced, and we understand your frustration. At Shell, we strive to provide the best service and products to our customers, and it’s clear that we fell short in this instance. We take your feedback very seriously and we are already taking steps to address the issues you’ve raised. Regarding the issue of being charged without receiving fuel, this is certainly not the standard of service we aim to provide. We would like to investigate this matter. Could you please contact our customer service team directly at your earliest convenience? They can be reached here: https://go.shell.com/4c2sotY. We also want to assure you that we will review the procedures at the station you visited to ensure that clear information is provided in case of any fuel shortages or technical issues in the future. Once again, we apologize for the inconvenience caused and appreciate your patience as we work to resolve this issue. We value your loyalty as a long-time Shell customer and hope to have the opportunity to serve you better in the future. Best regards, Your Shell Team
