Sfizio D'Autore

Dear Mr. Morabito, I'm very sorry for your bad review, but I want to clarify a few things. Qualifying himself as a "known" customer to us, and therefore a regular one, he …Dear Mr. Morabito, I'm very sorry for your bad review, but I want to clarify a few things. Qualifying himself as a "known" customer to us, and therefore a regular one, he must have already known that dogs are not allowed inside our "SFIZIO D'AUTORE" restaurant, as per the sign posted on the entrance door. As our regular customer, you should also know that we have a covered area outside to give our customers, accompanied by their dogs, the opportunity to have lunch peacefully without causing inconvenience to anyone. I would also like to point out that we make no distinction between race, size or color and that we also have 4-legged friends at home. And when requested, we are happy to provide water or food bowls. I would also like to point out that the "suitable bag for him" was not a usual dog carrier, but a rag bag, similar to shopping bags, completely open and not very hygienic. You arrived at 11.25am asking for one of our best products, as you also defined it, our "snapper with sweet and sour onion". After informing her that it would still take 20 minutes to complete the dish, since we prepared it FRESH every day, I told her that while waiting she could easily sit at one of the many tables both inside and outside the restaurant, but he replied that he preferred to remain standing. In the meantime, another customer has arrived who also came specifically for our fantastic "red snapper with sweet and sour onion", an acquaintance of his among other things, and you decided to stay and chat in the room waiting for the product. While waiting, her little dog started barking, approaching me, I pointed out to her, in a low voice, that the dog could not enter the room. Annoyed and irritated, she replied in a loud voice "...I'll take the dog to heaven and that's it!!..." At 11.50 our "snapper with sweet and sour onion" is finally ready. She is kindly served, and after which she sits down in the room to have lunch, placing her handbag with the dog inside on the chair next to her. I would like to point out to you again that the restaurant has a covered outdoor room where you can have lunch peacefully without potentially disturbing other customers. His reaction was completely out of place, saying he wanted his money back by waving the receipt in my face, when even before ordering he already knew that he wouldn't be able to stay inside the restaurant for lunch. The alternative to having lunch inside was offered to her. She chose to opt for takeaway rather than having lunch outside. Nobody chased her away, nobody attacked him, nobody forced him to go and have lunch on the beach. Every day SIFIZIO D'AUTORE hosts customers with little dogs, having among other things a veterinary center next door, and politely, perhaps not even sharing, after having ordered the meal, the same customers sit calmly outside without any problem, discussion or illicit insinuation. You can also choose not to share someone else's thought or choice, but you shouldn't question the professionalism and seriousness of a company just out of a personal whim.More