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Response from the owner
2 mesi fa
Dear Scott Gardner,Thank you for taking the time to share your detailed feedback. While we’re delighted that you enjoyed the breathtaking views, we’re truly sorry to hear that your dining experience did not meet your expectations.We regret the confusion you encountered with the ordering process and pricing. Your comments have been shared with our team, and we are actively reviewing how we can make our setup and communication clearer for all guests.Regarding the quality of the food and the unfortunate incident with the plastic wrap: please accept our sincere apologies. This is far from the standard we aim to uphold, and we will be investigating this matter to ensure it does not happen again.Your feedback is invaluable as we work to improve both our service and our offerings. We hope you’ll consider giving us another chance in the future so we can provide the high-quality experience you deserve, one that truly matches the beauty of our surroundings.Warm regards,Restaurant Bellevue Team