Restaurant Bären

Dear LeahFirst of all, we would like to sincerely apologize for the disappointing experience you had with us — such a welcome should never happen, and we fully understand your frustration. Please allow us to briefly address a few points from our side:As mentioned, the way you were welcomed is absolutely unacceptable. We have looked into the matter and taken appropriate measures internally.Regarding the insects you mentioned: they were flies. You are right — we are currently experiencing an unusual number of them, likely due to the weather. When the restaurant is closed, there are no flies. However, once we open, start serving food, and keep the windows and doors open, unfortunately, they find their way inside.In your photo, we can see that your plate included broccoli, cauliflower, carrots, and spinach. You also ordered Rösti as a side dish. Please note that our side Rösti is served plain — it does not contain onions or any other ingredients. A traditional Rösti consists only of potatoes, butter, and a little salt. We intentionally use minimal salt, as we also have guests who prefer their food less seasoned. Salt and pepper are provided on every table so that each guest can season their meal to their own taste.When your food was served, we checked in with you a few minutes later to see if everything was to your satisfaction. Your partner responded politely and confirmed that everything was fine. For any restaurant, it is very helpful if concerns are addressed directly on-site so that we can react immediately and find a suitable solution.Regarding your other remarks: our menu does indicate gluten-free options, and we have always been able to accommodate guests with allergies. We also have guest parking spaces available behind the restaurant. It’s unfortunate you weren’t aware of this — we would have been happy to assist you if asked.While our restaurant is not officially wheelchair accessible, we do regularly welcome guests in wheelchairs. We are also very child-friendly and always strive to provide warm, welcoming service to all our guests.Once again, we sincerely apologize for the negative experience you had with us and wish you all the best.Kind regards