Red Velvet Caffè

Good evening CATIA, I'm Enrico, owner of the bar in question. First of all, let me introduce myself because we don't know each other as a gentleman showed up at the bar today. I'll tell you briefly about the scene: the gentleman enters the …Good evening CATIA, I'm Enrico, owner of the bar in question. First of all, let me introduce myself because we don't know each other as a gentleman showed up at the bar today. I'll tell you briefly about the scene: the gentleman enters the bar around 11.15 in the morning, a particularly chaotic time and instead of queuing like the customers at the cash register, he thinks it best to pass by and go directly to the counter where he asks for a coffee. with the ice cube. Small premise: we have a dedicated menu with cold coffees in different versions. The gentleman is served an espresso with an ice cube. After the drink he goes to the cashier and there he finds the bitter surprise and in response he asks us if we were ashamed for having asked for €1.50. I don't know how it works with you but we buy the ice and store it so we incur an expense for the purchase first and then for the maintenance. If the gentleman had queued politely he would have known about the surcharge sooner. Furthermore, I would like to point out that in the case of a soft drink, a drink or in the case of our cold coffees, the cost of ice is included in the price, whereas in the case of an espresso it cannot be included. Another clarification: the espresso here still costs 1.20 and we will continue to maintain this price. Having said that, next time the gentleman who presented himself to us today could have priority in following the queue.More