Italiana, Pizzeria, Opzioni vegetariane
$$$$
Fascia prezzo a persona CHF 21-CHF 40
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Se vuoi ricordarti del Altstadt-Spaziergange durch Basel, vai prima in questo ristorante. Il menu di cucina italiana attrae persone che cercano qualcosa di diverso. I cuochi qui preparano ottimi pizza ai nachos, insalata di pizza e spaghetti alla carbonara. Prova i gustosi tiramisù, panna cotta e gelato al ristorante Ramazzotti. Visita questo posto per provare dei deliziosi birra alla spina, vino o limoncello. Questo posto offre fantastico caffè espresso tra le cose da bere.
Il cortese personale accoglie sempre gli ospiti al meglio, in qualsiasi momento dell'anno. Rimarrai sicuramente soddisfatto dell'encomiabile servizio. I visitatori di questo locale dicono di aver trovato i prezzi bassi. Ti piaceranno sicuramente l'atmosfera gradevole e l'arredamento moderno. In base al rating Google, questo ristorante ha ottenuto 4.3.
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Recensioni dei visitatori su Ramazzotti
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G
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Greta Denova
5 anni fa su Google
Prezzi troppo alti
A
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Angelo Lategana
8 anni fa su Google
Sconsigliato. la pasta non è il massimo.Probabilmente abbiamo scelto il giorno sbagliato. Le ragazze in servizio hanno fatto un lavoro cordiale e simpatico. La cucina è da migliorare
F
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Fiona Currie
3 mesi fa su Google
DO NOT RECOMMEND. RUDE SERVICE AND MANAGEMENT DONT BOTHER RESPONDING TO COMPLAINTS. I sent the restaurant a detailed email 6 days ago outlining the incredibly unprofessional service we received when we dined there on December 27th and they didn't even bother to reply with even a fake apology, hence the Google review. We received incredibly unprofessional and rude service from the short, blond haired waitress, (and judging from other Google reviews, we are not the only ones who have received bad treatment from her) including comments like 'I can't read your mind', messing up the order by bringing our main courses less than 5 minutes after receiving our starters, and just a general tone as if our mere presence at the restaurant was bothering her. Other than the mess up and sheer rude service, my sister unfortunately started having a horrible coughing fit at the table after our main courses, she was almost choking. She went to the bathroom to clear her throat but she was having difficulty breathing and coughing a lot. She drank all of the water at the table and then the waitress did come up and ask if she needed water, which she did. When we received the bill later, I was honestly horrified that we were charged for that water. I do understand she brought a bottle of mineral water but honestly, she could have brought just some tap water in a glass. My sister was having a nasty coughing/choking fit and the waitress took it as an opportunity to upsell water. I know you dont serve tap water normally but It is common decency of any human being to offer someone a glass of tap water when they are choking/coughing wildly! To me this was horrible on part of the waitress. We paid the bill by splitting it in 2 directly. It was 416chf. My husband and I tipped in cash, as we always do. We tipped 40chf which is not quite 10% but honestly, more than she deserved for her attitude the entire meal. Then before we left, I went to the bathroom. I walked past the bar area to overhear our waitress complaining to another waitress about us "only tipping exactly 40chf". (I speak German also) She said something else but I didn't quite hear it and then she realised I was passing the bar and stopped talking. I came out of the bathroom and she looked at me knowing she had been overheard. This comment from her alone is the reason I emailed the restaurant in the first place and they couldn't even bother to respond. All of the other small mistakes and rude, unprofessional comments I could have let go but to then hear the waitress complain that we 'only left 40chf' was honestly completely unacceptable and beyond rude. We have dined at Ramzzotti a lot over the last few years as my husband and I are living in Basel. You have now lost our custom and I would advise anyone from going there. Service: Dine in Meal type: Dinner Price per person: CHF 80–90 Food: 4 Service: 1 Atmosphere: 1 Recommended dishes: Beef Tatar
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Response from the owner
2 mesi fa
Dear Fiona Currie, We are truly sorry to hear about your experience and appreciate the opportunity …Dear Fiona Currie, We are truly sorry to hear about your experience and appreciate the opportunity to address your concerns. We apologize for the delay in responding to your email. It is not our intention to disregard feedback from our valued guests, and we will review the process to ensure timely responses in the future. Furthermore, we invite you to send us an email at [email protected] for the attention of Alil Rahmani. We will be sure to respond as quickly as possible. Regarding your specific concerns, we are sorry to read that the service seemed unprofessional and unfriendly. We take your feedback very seriously and will address it with the team. We also want to acknowledge the situation with your sister’s coughing. Indeed, we don't serve tap water to guests. Trust us, it wasn't our intention to "upsell" the bottled water. However, we agree we should have shown greater sensitivity under such circumstances. Concerning the comments you have overheard, it is true that tipping should never be a topic of discussion among staff; but we are certain that it was a misunderstanding. Your gratuity is much appreciated. We truly value your loyalty in the past, and we hope you might reconsider visiting us in the future. Kind regards, Your Ramazzotti TeamMore
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Italiana, Pizzeria, Opzioni vegetariane
$$$$
Fascia prezzo a persona CHF 21-CHF 40
© OpenStreetMaps
contributors
Indirizzo
Hutgasse 6, Basilea, Basilea Città, Svizzera
Servizi e caratteristiche
Posti a sedere all'aperto
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@restaurantramazzotti
