Ooki Ramen Bar Nuovo

Dear Lorenzo Thank you for your honest feedback and for visiting us twice. We appreciate that you enjoyed the ramen, gyoza and ambience. We are sorry to hear that the service felt slow and that items were forgotten. That should not happen and we will address this internally with the team. Your comments regarding the intestinal problems concern us. Food safety and hygiene are a top priority and we strictly follow all official regulations and internal controls. Our Tantanmen ramen can be very spicy and, depending on individual sensitivity, may affect digestion. However, the photo you shared shows Miso ramen, which is not spicy, so we are somewhat puzzled and will carefully review everything with our kitchen team. Thank you for bringing this to our attention. OOKI Team

Thank you for sharing your experience. We’re sorry to hear about the long waiting time and that the dishes did not arrive together. This is understandably frustrating and not the experience we want our guests to have, especially when it affects the overall enjoyment of the evening. We’re glad to hear that you found the atmosphere pleasant and our staff friendly, but we regret that the delays overshadowed this and left you disappointed. Your feedback is important to us and we will take it seriously when reviewing our internal processes. OOKI Team

Dear Fabio Thank you very much for your 5 stars and for this wonderful feedback. We are truly happy that you discovered the hidden OOKI gem in St. Moritz and that our ramen impressed you. It is great to hear that you also enjoyed the cozy ambience, the decoration, and our wide selection of sake. We look forward to welcoming you again soon. OOKI Team