Muller's Factory

Dear, Dear, D&G, Thank you very much for taking the time to share your experience in our …Dear, Dear, D&G, Thank you very much for taking the time to share your experience in our Plainpalais creperie. We are delighted to read that you enjoyed the charming and cozy atmosphere of our establishment, as well as the ease of placing your order at the bar. We sincerely regret that the transition to self-service was not made clear to you upon your arrival. We take your comment into account and will make sure to improve communication on this subject so that our customers feel more informed. Regarding the waffle, we are delighted that you appreciated the quality of the chocolate used. We take note of your remark regarding whipped cream and would like to point out that our whipped cream is freshly prepared on the spot with top quality Swiss cream of 35%. We are sorry if this was not fully noticeable during your tasting, and we are constantly working to improve the consistency and presentation of this item to ensure an even more delicious experience. We are grateful for your openness to giving Muller's Factory Tea Room another chance. During your next visit, we will do everything possible to exceed your expectations. In addition, if the cooking or temperature of the waffle does not correspond to your preferences, do not hesitate to report it to our team on site. They are there to ensure that each dish perfectly meets your expectations. Thank you again for your valuable comments. Sincerely, Bjoern MuellerMore