Michi

We respond to every complaint by addressing ourselves mainly to users who want to understand how we work, because a defamatory review of these proportions causes serious damage to the reputation of the business and therefore deserves to be …We respond to every complaint by addressing ourselves mainly to users who want to understand how we work, because a defamatory review of these proportions causes serious damage to the reputation of the business and therefore deserves to be replied to in legal proceedings. Saying we're a "gang" is like calling us criminals. Saying “God forbid you get poisoned” is like saying that we poison our customers with our food. We believe this is a serious statement and as a first step we have already reported everything to Google. 1. The images you find on the web are of our dishes, but they were taken in previous months, consequently the risotto you asked for with asparagus was not on the menu on 8/29 because it was spring. We explained to her that we had a menu with seasonal vegetables that she chose. 2. Prosecco and beer: it is our choice to serve prosecco only in bottles to always guarantee quality; this applies to all sparkling wines, whose bubbles when poured even just a few hours after opening could no longer be excellent. We have still wines by the glass on the list, served with Coravin. Same reasoning for beer. If you keep it on tap and don't consume it frequently, you risk producing a poor quality product. We have 2 references in the bottle. 3. Service lasted an eternity: the objective fact is that 3 of you entered at 7.00 pm and left at 8.25 pm (time marked on the documentable receipt). You were in line with 3 other tables who entered a few minutes before you. He asked for something off the menu in both drinking and eating. In terms of food we satisfied her by serving her a carbonara which was not on the menu, but in terms of drinking we were unable to serve her the Hugo because we never have the syrup needed to make it. Taking into account that we spent at least 10 minutes at the table to take the order, an hour and 25 from entry to exit, we don't think it's an eternity, we are a restaurant with elaborate and expressly cooked dishes, including the risotto which requires a technical time of at least 15 min everywhere. Please note that the menu is displayed outside and bound in leather, on the sheets there is the English translation that accompanies it. 4. Straw: we are not required to have one; at his request we looked for it because we don't use it currently and it arrived at the table. 5. Glass for spritz: it didn't fit her, but rock is renowned and correct for serving spritz; she doesn't like it, she could have asked us to transfer it to a different glass, we would have done that too. 6. The dishes are terrible, a shame; carbonara and potatoes too salty to make your eyes pop out of your head: why didn't you call us before eating everything? All your plates were empty when we collected them, including the potatoes, and this can also be seen from a photo you inserted in this review with the carbonara plate empty. 7. No vegetables? He could order them because the peperonata and the chef's salad were on the menu, as well as other dishes such as crispy or flaky bread. 8. risotto a "polenta": it is one of the most requested dishes, many of our customers come back for it. I don't think they come back for polenta. 9. terrible: the only terrible thing we can think of is everything we did to please you, both the dining room staff and the kitchen, we could satisfy any request and it still wouldn't have gone well. 10. worst restaurant of his life: we can't please everyone, this is normal. The serious fact is what we wrote to you at the beginning: your explicit desire to defame us publicly; the Italian Penal Code in article 595 is clear. We accept criticism and we are aware of being exposed to even negative judgement, but this does not mean that we allow our business to suffer such defamation. We officially and publicly ask you to remove your review because it is defamatory.More