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Response from the owner
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Dear Vanessa, Thank you for sharing your recent experience at Le Mirador Resort & Spa. We are truly sorry that your visit did not meet your expectations, especially on such a special occasion as your birthday. We have taken note of your comments and would like to begin by apologizing for the lack of acknowledgment for your birthday. Such moments are important to us, and our restaurant team typically ensures a small gesture to mark these special occasions. We would appreciate it if you could share the date and name under which the reservation was made, so we can investigate this matter further. Regarding transportation to the funicular, we completely understand your frustration. Unfortunately, we are unable to provide shuttles for all our guests, particularly during challenging weather conditions. Our team focuses on assisting hotel guests, such as clearing snow from vehicles and helping those with difficulties. We regret that this policy may have impacted your experience. Finally, we have noted your feedback about the spa. Your comments are valuable, and we will share them with our management to consider potential improvements. We are pleased that you enjoyed the cuisine and hope this added a positive note to your experience. We would be honored to welcome you again in the future for an experience that meets your expectations. With our warmest regards, Le Mirador Resort & Spa