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Response from the owner
2 mesi fa
Thank you for taking the time to share your experience with us. We are truly sorry that your visit ended the way it did – especially during what is already a demanding time as parents of a young child. We understand that toddlers can be unpredictable, and it is never our intention to make families feel unwelcome or judged. It is our highest priority to ensure that all our guest with their various needs feel comfortable with us. We are sorry that this led to an intervention by our team that you found unempathetic and shocking. It was by no means our intention to offend you. We wish you all the best, the las alps team