Ristorante La Lucerna di Ferro

Good morning Mr. La Porta, we wish to clarify once again and hope that this pantomime will end. …Good morning Mr. La Porta, we wish to clarify once again and hope that this pantomime will end. When you made your reservation via our website, we told you that the table would be available at 12.45pm. She, however, arrived after 1pm. Despite the delay, we welcomed you without making any comments. We took his command for his wife and children. You started lunch with our welcome, accompanied by the tasting of our organic oil, together with bread and focaccia of our production. Subsequently, the children received two first courses, while you shared an appetizer, and then continued with a first course, also shared. It's true that we were late in taking the dessert order (we were very busy, as you may have noticed), and the bill was paid at 1.57pm (you can check the time on the receipt). From that moment the problems began. She stated that lunch had not been satisfactory, that the pasta was salty and that even the children's dishes were al dente. This surprised us, because every time we clear a plate we always ask if you liked the dish, but in all cases your plates were empty and we received no complaints from you or other diners throughout the day. Upon payment, he insinuated that our prices were too high. How is it possible to be surprised? The prices are clearly displayed at the entrance to the restaurant, on our website and, finally, in the paper menus that were delivered to you when ordering. Afterwards, she refused to pay the bill. We have witnesses from our collaborators, as well as from the tables who witnessed this scene, which we would define as embarrassing. We tried to contact her to find an amicable solution, but she preferred to continue on her way. Our customers know us and know that we dedicate our entire lives to this restaurant, which has been managed by our family for three generations, since 1961. The facts you told do not correspond to our reality. We would like to put an end to this matter, which we consider truly ridiculous! More