La Chiave dei Trabocchi

Dear guest, Thank you for sharing your experience at our hotel. We are sorry to hear that your stay did not meet your expectations, but we would like to give you some …Dear guest, Thank you for sharing your experience at our hotel. We are sorry to hear that your stay did not meet your expectations, but we would like to give you some information as during your stay we did not receive any feedback regarding the various problems you described. Room assignment is made on the day of arrival based on availability at the time, always respecting the type booked: in fact, you stayed in a Superior Room with a frontal sea view just as expected in your booking. We are sorry for the problem encountered with the door frame but we assure you that our maintenance was already working to resolve this problem as well as our architects are studying a solution to make the rooms even more soundproof. We would also like to point out that our beach is active from 15 June to 15 September as the concession for our Hotel is scheduled for these dates: you can find this information in our confirmation email that you received at the time of booking. However, we have decided to open our swimming pool much earlier so that we can take advantage of the first seasonal tans. The power outages were caused by external works beyond our control. Thanks to the UPS installed, the power was restored within a minute, reducing inconvenience to a minimum. We are also sorry for the malfunction of the minibar: if you had reported it to us during your stay, we would have replaced it immediately. We are pleased that you enjoyed the breakfast and the view, which we believe are two of the strong points of our Hotel where it is also a pleasure to host talented young musicians on the occasion of a national event. We hope to be able to host you again in the future to offer you a better experience. Best regards The staff of the Hotel La Chiave dei TrabocchiMore