L' Ecurie Restaurant

Dear Marlena, We answer calls throughout the day, except during service hours, after 7pm. If you tried calling us at that time, it means you were already late. Common courtesy would have been to inform us earlier in the day. Had you contacted us in advance to cancel or reschedule your reservation, we would have glady found a solution, whether postponing your booking or offering a refund. However, since we received no call or message, or email from you until your reservation time, we applied our policy, which is completely reasonable. Our cancellation policy is clearly stated in both french and english when booking. By confirming your reservation, you accepted these terms. Like any fine dining restaurant, we must potect ourselves from no-shows, which result in financial losses. We regret your dissatisfaction, but we simply followed the rules taht were clearly outlined when you booked. Best regards