Confiserie Progin

Thank you very much for your kind review. We’re truly happy to hear that you enjoyed the fine quality of our chocolates and that every bite was a pleasure. Your appreciation encourages us to continue working with the greatest care, craftsmanship, and attention to detail.Rolf Schädeli - owner Progin Manufacture

Vielen herzlichen Dank für die tolle Bewertung ;-)Mit freundlichen Grüßen Rolf SchädeliGeschäftsführerConfiserie Progin

Dear Anna Senko Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that the red velvet cake you purchased during your recent visit did not meet the high standards you are used to – especially since you enjoy it regularly and know exactly how it should taste. The points you mentioned – in particular the missing cream cheese filling and the sour taste of the pink cream – are of great concern to us. We normally use a carefully balanced combination of mascarpone and cream cheese in our recipe, so we have already discussed the matter internally with our pastry team to understand what may have gone wrong. Quality, freshness, and consistency are values we take very seriously. We deeply regret that we fell short in this instance. As a small gesture of goodwill, we would be happy to offer you a product of your choice on your next visit. Simply show this message to our team, or feel free to reach out to us directly. Thank you again for your honest words and continued loyalty – feedback like yours helps us improve. We would love the opportunity to welcome you back soon and to provide you with the quality you know and expect from us. Warm regards, The Progin Team