IdroTec...Acqua, Aria, Fuoco

Good morning Juri, I'm Stefano from IdroTec. First of all, we are sorry for your negative experience. …Good morning Juri, I'm Stefano from IdroTec. First of all, we are sorry for your negative experience. From this year we have introduced a policy in which we ask all customers who do not purchase pools from us to pay a fee of €10 for the analysis of the water values ​​and €80 to receive detailed explanations on how to manage the pool or spa, how to clean the filter, how to use the products correctly, how long to run the filter, and so on. For over 35 years we have been selling both "professional" and "economical" swimming pools (on www.idrotecshop.it) and this year we have decided to introduce this new rule. We are aware that not everyone will agree and that there will be many who will not agree with this decision. However, our customers understand that the slightly higher cost of pools purchased from IdroTec is due to the free assistance we offer on an ongoing basis. If they buy elsewhere, they will not have access to this free assistance. I would like to share with you a quote that represents the philosophy of IdroTec and of many entrepreneurs who invest in their skills, staff and professional development: "If I can do a job in 30 minutes it's because I spent 10 years learning how to do it in that time. You have to pay me for 10 years, not for 30 minutes." (Bill Gates) We know that not everyone will agree with us, but we also believe that freedom of choice is fundamental. Those who want to understand will understand, while those who are just looking to save money may struggle to understand. However, we thank you for your "negative" review and we actually consider it "positive" because from today everyone will be aware of the fact that those who have not purchased the swimming pool from us will be asked to pay €10 for the analysis of the values ​​of the pool. water and €80 for explanations on how to handle them correctly. We also want to reassure our customers and reiterate that those who have purchased a swimming pool from us will always receive all this for free, you know us and you know well that we care about you. We wish you a good day. The IdroTec Water Air Fire StaffMore