Pizzeria
Orario di apertura non disponibile
Aggiungi una foto
51 foto
Aggiungi una foto
Aggiungi la tua opinione
Locale è classificato 4 nell'ambito del sistema di valutazione di Google.
Opinioni dei clienti di Hotel Residence Loren
/ 29
Servizio temporaneamente Non disponibile
Riprova più tardi.
Richiedere la rimozione di informazioni
Fiona Carswell
2 mesi fa su Google
What a fantastic place to stay. We were so well looked after as a big sports team. Our every request was accommodated for without question. Service: 5
Richiedere la rimozione di informazioni
Megan Stowers
5 mesi fa su Google
Great experience at this hotel. Rooms were large and very clean. Staff was extremely kind and accommodating. And the wine was excellent :) Service: 5
Richiedere la rimozione di informazioni
Fabio Di Lorenzo
un anno fa su Google
We have always accommodated guests in the Hotel Residence Loren. Unfortunately we will book another hotel in Uster for this in the future. On one day, no “daily housekeeping” was carried out, only the cloths were replaced. We therefore told our guests that, to be on the safe side, they should place the door hanger with “Room Cleaning” near the door. Unfortunately, this didn't work either. This time, however, nothing was done, not even the cloths that were on the floor were replaced. We had to call the emergency number at 10:00 p.m. and ask them to bring fresh towels to our guests. According to the manager, the door hanger was on the floor and the hotel probably took the creative freedom to interpret this in the hotel's favor (please do not disturb). We received compensation of 15 CHF. We viewed this as inadequate compensation (twice no cleaning, 1x even no towels replaced even though they were lying on the floor) and therefore complained again. The managing director then gave a very amusing answer that, according to the “video camera recordings” and the employee, this was not true. So, strictly speaking, the accusation that we and our guests are lying?! No thanks: We have accommodated our guests in another hotel for the remainder of their stay. By the way, another funny statement (email) from the manager: “... Considering the fact that the towels are usually not changed every day...”. So you can't expect regular housekeeping in this hotel anyway. Rooms: 1 Service: 1 Location: 3
H
Response from the owner
un anno fa
Dear Mr. Lorenzo, We are very sorry that you had to use room service in our house this time were not satisfied. Unfortunately, communication went terribly wrong here. …Dear Mr. Lorenzo, We are very sorry that you had to use room service in our house this time were not satisfied. Unfortunately, communication went terribly wrong here. We would have liked to hear from you earlier To experience any dissatisfaction in order to make your stay even better to be able to react - just as you would from your previous bookings knew our house. We will handle the processes in-house again work through and sincerely apologize for your inconvenience Excuse me. Your team at Hotel Residence LorenMore
Show replies (1)
Tutte le opinioni
Pizzeria
Orario di apertura non disponibile
