Hotel Luzern Engel

Name: Hotel Luzern Engel
Address: Luzernerstrasse 1, Hitzkirch, Lucerna, Svizzera
Telephone: +41419112050
Rating: 3.7

22 voti

#7 di 18 ristoranti a Hitzkirch

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Luzernerstrasse 1

Hitzkirch, Lucerna, Svizzera

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Gli alti punteggi di locale sarebbero impossibili senza l'ospitale personale. Diversi visitatori pensano che il servizio è spettacolare. Ma Hotel Luzern Engel non ha ricevuto un punteggio alto dagli utenti di Google users.

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Valutazioni di Hotel Luzern Engel

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(3,7/5)

Opinioni dei clienti di Hotel Luzern Engel

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Nicolas S. un anno fa su Google

Where to start? Nobody at reception, after a few minutes' wait, we call the mobile number we've given, and someone tells us they'll be there in 10 minutes. We wait another 30 minutes. We were finally given a room on the 3rd floor (even though the hotel was empty), and the room was spartan: no bedside lamp, unusable fridge, no bedside table, and above all no shutters or blinds on the window. The comforters weren't very clean either, and we had to shake them out... No towels either, so we called the same number several times, each time we were told that someone would come in 10 minutes, and we had to wait 45 minutes before getting our towels and being able to take a shower... I strongly advise against this. Service: 1

Response from the owner 11 mesi fa

Guten Tag Danke für die Bewertung aber ich muss Ihnen leider wiedersprechen. Sie haben über booking gebucht und dort ist angegeben, dass wir keinen Lift haben. Unsere Zimmer sind sauber und ich auch die Zimmerpreise sehr angemessen. Wir haben 4 verschiedene Zimmer und Sie haben die günstgste gewählt. Engel Team

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Marcus Holtei un anno fa su Google

Room underground...well, we are in Switzerland but for the equivalent of 110 euros per night I would have expected at least a toilet seat. Room tiny, no TV and the ambience...see photos. Photos were also taken of the ID card until I made it clear using Google Translate (no English, no German) that the photos had to be deleted. Some time had passed. Never again this hotel sorry Rooms: 1 Service: 1 Location: 1

Response from the owner 11 mesi fa

Good day Thanks for the review. …Good day Thanks for the review. They left the window open so all the rain actually caused damage to us. So that you don't sleep in the wet and the hotel was fully booked, we gave you a room that we don't give out to guests because it wasn't renovated by the previous guest. For whatever reason, you took advantage of the situation to write a bad review. It would be nice if you actually wrote what it was like when you posted the pictures. Angel teamMore

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Krzysztof Rewaj 2 anni fa su Google

Service very nice and competent. I had a very small room. Without air conditioning it is rather difficult to stay in it. The fan is in the condition of the room. But it cannot cope with the temperature. Rooms: 3 Service: 3 Location: 3 Hotel highlights: Quiet

Response from the owner 11 mesi fa

Thanks for your review. We had very hot summer days and the house is made of wood so it gets very hot. We apologize and hope to find a better solution next year. …Thanks for your review. We had very hot summer days and the house is made of wood so it gets very hot. We apologize and hope to find a better solution next year. Angel teamMore

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