Hotel Kloster Dornach

Dear Ching Shu Huang, We are sorry to hear about your experience and want to address your concerns immediately. We take any report of bedbugs very seriously and have strict protocols to prevent and address such issues. We work with professional pest control services to ensure our rooms are clean and safe. Our staff is trained to handle situations like this with care and professionalism, and it’s disappointing if you didn’t experience this during your stay. We will be reviewing this incident with our team to make sure we handle such situations better in the future. Please provide the details of your stay via [email protected]. We would like to investigate this matter further. Hopefully, we will hear from you soon and have an opportunity to restore your trust in us during a future visit. Kind regards, Your Kloster Dornach Team