Hotel Kloster Dornach

Dear Ching Shu Huang, We are sorry to hear about your experience and want to address your concerns immediately. We take any report of bedbugs very seriously and have strict protocols to prevent and address such issues. We work with professional pest control services to ensure our rooms are clean and safe. Our staff is trained to handle situations like this with care and professionalism, and it’s disappointing if you didn’t experience this during your stay. We will be reviewing this incident with our team to make sure we handle such situations better in the future. Please provide the details of your stay via [email protected]. We would like to investigate this matter further. Hopefully, we will hear from you soon and have an opportunity to restore your trust in us during a future visit. Kind regards, Your Kloster Dornach Team

Dear vinita sreepada, Thank you for staying at Hotel Kloster Dornach and for taking the time to leave a review following your stay. It is pleasing to see that you enjoyed the historical nature of our hotel. Our former monastery cells are still furnished as in the times of the Capuchins, allowing our guests to get an authentic feel for how they would have been used all those years ago, whilst also including modern mattresses to ensure you get a great night's sleep during your stay. We are also glad that you were happy with the service you received from our team. All of our staff take pride in the professionalism and efficiency of the service they deliver, and are always on hand to answer questions about the hotel and it's history, and to accommodate any requests you have where possible. Your comfort is at the center of all they do. We hope to see you again at Hotel Kloster Dornach if you ever return to town, and would love to serve you once more. Kind regards, Your Kloster Dornach Team