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Response from the owner
2 mesi fa
Dear Marela, thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay. It was a pleasure to be a part of such a special occasion. We also appreciate your sincere comments regarding your check-in experience and the lack of shower gel in your bathroom. Please accept our apologies for these oversights. While we are pleased that both issues were ultimately resolved, we understand that attention to detail and the way situations are handled can significantly impact our guests' overall experience. Your recognition of our efforts to listen, learn and continuously improve means a lot to our team. We are committed to providing the best possible service, and feedback like yours helps us do just that. Thank you again for your kind words and encouragement. We hope to see you again soon! Best regards, Hotel Kalnik Team