GRACE LA MARGNA ST MORITZ, an SLH Hotel

Dear Mr. Najem, Thank you for taking the time to share your feedback. We regret that your experience did not fully meet your expectations, especially for such a special occasion as Irina’s birthday. We understand that room allocation was an important part of your stay, and we want to clarify that we had informed you prior to arrival that an upgrade was not possible. Additionally, we were happy to arrange a birthday cake in the room as a small gesture to celebrate Irina’s special day. We always strive to create memorable experiences for our guests, and we truly appreciate any feedback on how we can improve in the future. While our hotel is bookable through Hyatt’s partnership with Mr & Mrs Smith, we are an independent property not a Hyatt-branded hotel. This means that the benefits and recognition programs may differ from those offered at Hyatt properties. We sincerely appreciate your time and hope to have the opportunity to welcome you again for a better experience. Please do not hesitate to reach out directly if you have any further suggestions or concerns. Best regards, Pia Baumann Director of Front of House

Dear Ms. Singh, Thank you so much for your glowing review! We are absolutely delighted to hear that your stay at the GRACE LA MARGNA ST MORITZ was so memorable and that every aspect of your visit exceeded your expectations. It’s wonderful to know that you found the property both exquisite and conveniently located, and that your room provided everything you needed (and more!). We are especially thrilled that our team delivered flawless and efficient service, and that our concierge and onsite ski shop contributed to a seamless and enjoyable skiing experience. Your kind words about the spa mean the world to us, as we take great pride in creating an exceptional and rejuvenating environment for our guests. We’re equally pleased that you appreciated the aesthetics and design throughout the hotel, as we strive to ensure every detail enhances the luxury and comfort of our property. Finally, we are touched by your mention of our breakfasts and attentive staff – we will certainly pass along your compliments to the team. It was truly our pleasure to host you, and we can’t wait to welcome you back for another extraordinary stay. Best regards, Your GRACE LA MARGNA ST MORITZ Team

Dear Alice, Thank you for sharing such a thoughtful and detailed review of your recent stay with us. We are delighted to learn that your experience was largely positive and that our location, accommodations, and amenities met your expectations. It is particularly gratifying to hear that you found our location convenient, the rooms spacious and meticulously maintained, and the spa area a relaxing retreat. We are also proud to know that our team’s dedication to providing exceptional service was evident throughout your visit. That said, we deeply regret that your experience with our in-room dining did not meet the high standards we aim to uphold. Your feedback regarding the pricing, portion sizes, and quality is invaluable, and we will be addressing these concerns with our culinary team to ensure improvements are made. We sincerely apologize for any inconvenience this aspect of your stay may have caused. We greatly appreciate your balanced perspective and are pleased to hear that, overall, you had a wonderful stay and would choose to return. Your recommendation to explore the dining options in the vicinity is a thoughtful tip for other travelers, and we’re fortunate to be situated in an area with such a diverse culinary scene. Thank you once again for your constructive feedback and kind words. It would be our privilege to welcome you back on your next visit, and we will strive to make your future stay even more enjoyable and seamless. Should you have any further suggestions or require assistance with a future booking, please do not hesitate to reach out. Your GRACE LA MARGNA ST MORITZ Team