Hotel Dvorac Jurjevec

Name: Hotel Dvorac Jurjevec
Address: Jurjevac 41
Telephone: +385953717998
Rating: 4.2

293 voti

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Il fichissimo personale lavora duramente, ha un atteggiamento positivo e rende questo posto fantastico. Hotel Dvorac Jurjevec è reputato per il servizio spettacolare. Come sostengono vari utenti, potrai rimanere un po' deluso dai prezzi ragionevoli. Troverai un'atmosfera gioviale e un arredamento carinissimo in locale. Sulla base del feedback su Google dei clienti, questo locale si merita 4.8.

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personale amichevole begli interni colazione buon servizio cena

carne torte vino

Valutazioni di Hotel Dvorac Jurjevec

Google

(4.8/5)

293

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Mónika Csizmazia un anno fa su Google

We had a very disappointing and frustrating experience with this hotel, which is absolutely unacceptable for a so-called 4-star property. One day before our arrival, we received a poorly written, highly unprofessional email requesting that we change our arrival date due to “flooding” in our room. By that time, however, we were already on our way to Croatia, as we had programs scheduled for that specific date. Interestingly, the hotel was still available on booking.com — but suddenly only at a much higher price than the one we had reserved three months in advance. When I pointed this out, the hotel “miraculously” found a free room for us. They offered free dinner as compensation via message which they made us pay of course.. Upon arrival, our relief quickly turned into shock. Our room was infested with stinkybugs. When I reported this to the reception, they moved us to another room — which was in exactly the same condition, also full of stinkybugs. The staff promised to treat the room while we were at dinner, but this never happened. Instead, when I complained again, they handed me an insect spray and told me to deal with it myself. Unsurprisingly, this was ineffective. After insisting further, I was given a homemade solution, which also did not work. At no point did they offer professional housekeeping support. On my third request, the receptionist simply shrugged and told me to throw the bugs into the toilet one by one. The infestation was severe: not one or two insects, but dozens covering the curtains and even the bed. This is absolutely disgusting, unacceptable, and intolerable in any hotel, let alone in a property advertising itself as 4 stars. Beyond this major hygiene issue, there were additional problems: • the toilet was not functioning properly, • the shower drain was clogged and did not let the water out, cold water was running only from the shower • the pool water was cold. Whenever we raised these issues, the staff’s standard response was that “no other guest has complained,” therefore they considered everything fine. We were given two rooms, and it seems we were “lucky” enough to get the exact ones already occupied by stinkybug. This level of service, cleanliness, and customer care is appalling. We cannot recommend this hotel to anyone. Service: 1

Response from the owner 9 mesi fa

ŽAO MI JE ŠTO TAKO MISLITE

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Adorján Bortnyák un anno fa su Google

Old style but nice/clean rooms, small spa, very expensive restaurant compared to quality they offer, buffet breakfast is avarage. The place is in the middle of nowhere. Service: 4

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Zoltán Dr. Fülöp 2 anni fa su Google

Never come here!!! The air condition not working in 30+ Celsius and the floor heat was on. The manager and the reception was rude. For dinner I had to wait 2 hours. Service: 1

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+385 95 371 7998