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Locale e il Fischmarktbrunnen costituiscono entrambi un'attrattiva per i turisti. Il carinissimo personale lavora duramente, ha un atteggiamento positivo e rende questo posto fantastico. Bongénie Basel è da tenere in considerazione per il servizio fichissimo. Questo locale non è particolarmente apprezzato dagli utenti di Google che gli hanno assegnato un rating sotto la media.
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Recensioni dei visitatori su Bongénie Basel
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Maxence Baudier-Melon
un anno fa su Google
Great to see REAWAKE in BG Basel !
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J W
un anno fa su Google
Difficult, untrained staff. Young saleswoman looks me up and down, seems unmotivated and bored. I don't feel like shopping there :(
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Timo Gunia
un anno fa su Google
My experience with Grieder was always great, until now I usually visit the boutique in Zurich in-person, since I’m not big on online shopping and enjoy the in-store experience. I chose to order a few items online due to a lack of time and have never experienced anything as ridiculous as what I’m about to describe. The package arrived and after opening it, I noticed right away that something was missing. I then saw a note, that one of the Santoni shoes was no longer available in the ordered size. Second item missing was a sweater and third was a perfume, with no note regarding the missing items. I instantly contacted customer support to let them know that these items were nowhere to be found and to understand why I wasn’t made aware beforehand that I wouldn’t be receiving these items. I wanted them for a trip I was about to take. They told me that they attached a note for the shoes and will need to check regarding the other items. I told them that I would send back the rest of the order so that they could check what was going on and honestly, since I was quite angry that I would now have to look elsewhere for the desired pieces. Customer service then told me that this was my all my fault and that I would have to pay for the missing pieces - what? I told them multiple times that I wanted to have the items ordered and that it was actually quite a hassle for me to now buy them elsewhere instead. There was no offer to send the items again, there was no other offering, nothing. Only blame, telling me I removed the items from the box and that I would have to pay. After a long back and forth, I was told days later on the phone that everything was settled and that I would no longer need to worry about the bill. Ok - still frustrated about the missing items but at least no longer required to pay for things that never arrived. But, now the story - unfortunately - continues: Months later, Grieder wants me to pay for the missing items again. Simply with a bill from a third party and the threat to take it to the next stage. If I have a problem with it, I should contact the police or my lawyer. This is absolutely shameful and not worthy of this company. What am I supposed to tell the police? Grieder didn’t send me all of the items, told me we’re ok, and now wants to threaten me to pay them anyway? I’m absolutely shocked and disgusted by this “business practice”. Pierre Brunschwig and Paolo Pitton should feel embarrassed! I’ve spent a ton of money in this boutique and have even used their partner shop to order an expensive watch from the United States. Now you’re trying to basically lose a client for the amount of a sweater and perfume? Simply because you made a logistical mistake and don’t want to own up to it?
B
Response from the owner
un anno fa
Dear customer, We apologize for your unfavorable experience with us. We always strive to …Dear customer, We apologize for your unfavorable experience with us. We always strive to provide the best possible service and are saddened to hear that your expectations were not met. We are currently analyzing this problem internally in order to provide you with the best possible response, and we will contact you at your personal e-mail address to resolve this incident. SIncerely, The Bongenie Grieder teamMore
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