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Response from the owner
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Dear Kim, thank you for your feedback. We are very sorry that your stay in our café was unpleasant. We have discussed your remark with our team. On the time of your visit we offered a wide range of cakes. Personal taste differs and we can understand that you therefore decided to buy a slice of cake from another supplier. But we hope you can understand that our policy is that you can only consume food you ordered in our café. We offered you, to take your ordered drinks as a Take-Away what you did not want. But naturally, we will take your feedback regarding infrastructure and drinks on board. We highly value polite communication, which is why, we will discuss this matter again with our team. Kind regards from Winterthur
