Hotel Leonardo

Dear Mrs Cornelia, thank you for taking the time to share your feedback regarding your Christmas stay. We are sorry to hear that some aspects did not fully meet your expectations.Regarding the carpet in the corridors, we would like to clarify that it is not old but a specially designed vintage-style weave, created to give a luxurious, slightly “worn” effect. We understand that to an untrained eye this detail might go unnoticed.About the dinner service, our pace is intentionally relaxed, in keeping with the holiday atmosphere. We prefer our guests to enjoy their meals at a leisurely pace rather than feel rushed, unlike a fast-food style service. Christmas, in our tradition, is a family-oriented celebration meant to be shared around the table with loved ones. Large decorative parties are more typical of New Year celebrations in Italy.We appreciate your observations and will continue to use feedback like yours to ensure our guests have the best possible experience.Happy new year!Barbara Agos GM

Thank you Mrs Giovanna for taking the time to share your feedback.We are truly sorry to read that your stay did not meet your expectations and that you left without positive memories of your experience. We nevertheless appreciate the opportunity to clarify a few important points.Regarding the rooms, we would like to specify that they are among the most spacious in the area and are designed to comfortably accommodate up to three guests. The third bed provided is not a temporary or camping-style solution, but a full-size adult bed, wall-mounted and specifically designed for regular use. We regret if this did not meet your personal expectations.Concerning the Half Board service, we would like to clarify that our HB dinner always includes two courses, with the addition of an entrée offered to every guest to provide greater variety and enjoyment. The exact composition of the menu is clearly stated during the offer and booking phase, as we strive to be fully transparent and leave nothing to chance. We are sorry if this was misunderstood, but the service delivered fully reflected what was communicated in advance. Our staff is, in any case, always available to accommodate additional requests, which are considered extras as per standard hospitality practice.As for the atmosphere and cleanliness, we regret that your perception was not aligned with the standards we aim to maintain daily. Your comments have been shared with the relevant departments for further review and improvement.While we are disappointed that your experience did not reflect our usual level of service, we thank you for your observations, which we will use to continue improving.Kind regards,Barbara Agos GM