Restaurant Open Café by ModBeers

Thank you Mr. Julien for your time! I take the liberty of replying to you by apologizing, if something went wrong once with us... if you had announced it, we would certainly have been able to …Thank you Mr. Julien for your time! I take the liberty of replying to you by apologizing, if something went wrong once with us... if you had announced it, we would certainly have been able to repay you for the damage suffered. Our customers' satisfaction is our priority! I imagine that you confused our artisanal PINSA for a PIZZA, we are sorry that this was not understood.. What really touches us about your criticism is the difference between frozen pizza and artisanal pinsa; we firmly believe that there is a big difference, where the basic ingredients such as Geneva water and Italian flour are already very far from a simple supermarket pizza. As a food enthusiast I can tell you that I don't know the real difference because I don't eat ready-made products, I would prefer to prepare it myself once I get home... In any case, If the service is a 5 and our collaborator appreciated it, we can't explain this 1 ; Unfortunately in this case, criticism doesn't help much. We are looking for constructive, non-destructive criticism, and unfortunately, given the fact that we do not have pizzas on our menu, we are forced to report the comment as invalid... and we are sorry, because it is important to know what our customers think and feel during the their experience... We are also surprised by his declaration of "I won't go back there again"; we know how these things go, but it's also true that everyone has the right to a second chance. The fact that she doesn't give hope, but when faced with the problem, doesn't tell the truth or lacks expression, makes us understand that she really can't help us improve. At this point, we hope that you can change your mind one day, and if you want, we make ourselves available to offer you (and us) a SECOND CHANCE! MIRKOMore