Ciao Calderino

Dear Luca, first of all we thank you for the compliments on our pizza, we are immensely pleased, and we apologize if we were unable to satisfy you adequately, but now I will explain the reason for our poor service. …Dear Luca, first of all we thank you for the compliments on our pizza, we are immensely pleased, and we apologize if we were unable to satisfy you adequately, but now I will explain the reason for our poor service. We deliver in the area surrounding us within a radius of approximately 6-7 km, we happen several times to have to take the pizzas to distant locations because we have noticed that there is a high demand there, and consequently we try to satisfy customers who we like to get pizza from us and they try to meet us (with timetables and waiting at a point convenient for us). Having to deliver it even in places that are not exactly convenient (Monte San Pietro is not as well connected as the center of Bologna) and having had a very high number of orders in the last two weeks due to the holidays and the closure of other pizzerias/trattorias in the area, we have we had to make us not 4, but 8 to be able to serve everyone who ordered both takeaway and home delivery. We had to rely on the holy patience of our customers several times, but fortunately most knew that we worked continuously for them and they saw us struggling to serve them in a dignified manner. Unfortunately we also had to, reluctantly I would add believe me, give up taking further orders because we knew that we would not be able to manage them, and when we received orders for pizzas to be delivered to distant locations knowing that we had dozens and dozens more deliveries, we asked customers if they had the possibility to collect them here from us. Our delivery system isn't perfect, but we do everything we can to accommodate everyone, and it seems disrespectful to our employees (including the very good delivery drivers) to suggest we remove home deliveries just because we couldn't get you to your home . We apologize again and hope to be able to make amends and serve you again. Thank you.More