Caffè Spettacolo Zug SBB

Ciao A S Thank you so much for your feedback. We are pleased that we have been able to welcome you to our Caffè in Zug more often. We are all the more sorry that you have often been served a coffee that is too hot, and that you suspect that our employees are trying to hide the stamp cards. Such feedback is certainly not in line with our expectations. We would like to apologise to you for this. As far as the coffee being too hot is concerned, we have passed on your report to the responsible sales manager. He will immediately check the coffee machine settings at this location. He will also instruct our team regarding our guidelines for preparing coffee. Regarding your assumption about your coffee stamp cards, we can assure you that we do not hide them from our guests. On the contrary, we always have enough in stock. We hope that we can continue to welcome you to our Caffè in Zug. Kind regards Caffè Spettacolo

Ciao Martynas Zeirys Thank you very much for your feedback. We are very sorry that you had an unpleasant experience with our coffee quality. Of course, such feedback is not in line with our expectations. We would like to apologise for this. In your case, we suspect that either the coffee machine was not set correctly or the preparation instructions were not followed. So that we can spare our guests such an experience in future, we have passed on your report to the responsible sales manager, who will take the necessary measures. We hope that you will give us another chance to convince you of our coffee. Kind regards Caffè Spettacolo