grindelwaldSPORTS Outdoor Shop & Cafe

Dear Anaïs, We sincerely apologize for your disappointing experience. We regret that the ski boots did not meet your expectations, leading to wet socks, and we deeply …Dear Anaïs, We sincerely apologize for your disappointing experience. We regret that the ski boots did not meet your expectations, leading to wet socks, and we deeply apologize for the behavior of our employee. We understand that the current warm temperatures and soft snow conditions may have contributed to the discomfort experienced with the ski boots. We will take your feedback into account to improve our service, and we hope to have the opportunity to make it up to you in the future.More

Hi Petter, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Please note that as it is currently high season, our inventory may be limited. We appreciate your understanding and will strive to improve our service.

Hi Amy, thank you a lot for sharing your experience with us! We are happy to hear that everything went well! We hope to welcome you back soon. Until next time!