B
Response from the owner
7 mesi fa
Hi, thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your disappointing experience — this is certainly not the standard we aim to provide.We sincerely apologize for the hygiene issue with the hair in the child’s burger and for the mistake with your daughter’s order. Both situations are unacceptable, and we completely understand how they affected your trust in us.Regarding the billing issue, we regret the confusion and lack of transparency. We will review our procedures to ensure all charges are clearly documented and accurate, especially in cases where an item is returned.We appreciate your compliments about the food quality and the atmosphere, and we take your criticism seriously. Your feedback will help us improve service, hygiene, and transparency for all our guests.