Burgermeister Gerbergasse BASEL

Thank you so much for your wonderful review! We’re delighted to hear that you discovered us during your walk through Basel and that your visit lived up to the recommendations you had heard. It’s great to know that our team was helpful and made you feel welcome, even when ordering online.We’re especially happy that you enjoyed the soft bun, the amazing meat, and that everything was perfect and delicious. Thank you for your strong recommendation – we truly appreciate it and look forward to welcoming you again soon!

Hi, thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your disappointing experience — this is certainly not the standard we aim to provide.We sincerely apologize for the hygiene issue with the hair in the child’s burger and for the mistake with your daughter’s order. Both situations are unacceptable, and we completely understand how they affected your trust in us.Regarding the billing issue, we regret the confusion and lack of transparency. We will review our procedures to ensure all charges are clearly documented and accurate, especially in cases where an item is returned.We appreciate your compliments about the food quality and the atmosphere, and we take your criticism seriously. Your feedback will help us improve service, hygiene, and transparency for all our guests.

Vielen Dank :)