L'Académie Café Brotherfields. & Sister Specialty coffee

Name: L'Académie Café Brotherfields. & Sister Specialty coffee
Address: Rue de l'Académie 3, Losanna, Vaud, Svizzera
Price range: $
Rating: 4.7

163 voti

#6 di 169 pasticcerie a Losanna

$$$$ Fascia prezzo a persona CHF 1-CHF 10

L'Académie Café Brotherfields. & Sister Specialty coffee sulla mappa

Rue de l'Académie 3

Losanna, Vaud, Svizzera

Riponne–Maurice Béjart

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Se la Cathedrale de Lausanne è nel tuo itinerario, per mangiare il consiglio degli ospiti è di andare in questo caffè bar. Non partire senza prima aver provato gli ottimi canapés e crostino all'avocado. Potrai provare dei gustosi dolcetti e pancakes. Quando vai al caffè bar L'Académie Café Brotherfields. & Sister Specialty coffee, devi assolutamente provare i fantastici latte chai, matcha o succo.

Molti recensori considerano il personale cortese. Questo locale è da tenere in considerazione per il servizio veloce. Ti piaceranno sicuramente l'atmosfera tranquilla e l'arredamento moderno. 4.7 è quanto ha ottenuto questo posto dal sistema di valutazione di Google.

Spesso citati nelle recensioni

tartines Avocat

gluten-free

breakfast Price

chai latte

i highly recommend

brunch colazione atmosfera accogliente pranzo personale amichevole

Vedi tuttiMeno

Valutazioni di L'Académie Café Brotherfields. & Sister Specialty coffee

Google

(4,7/5)

159

Trip

(4,5/5)

Recensioni dei visitatori su L'Académie Café Brotherfields. & Sister Specialty coffee

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Paula Gillis 6 mesi fa su Google

First and last time I’ll go there. Was really disappointed with the service. Made to feel very unwelcome because not everyone in my group of 3 decided to eat. One of my other friends suggested this place because she wanted to try something new and likes good coffee bars. I had arrived first and I pushed two tables together to give us space with the expectation that my friends would be eating as well as me. The server served me my chai latte (which was very good) while I waited the 10 minutes for my friends. They arrived and one ordered a coffee, a juice, and a croissant while the other ordered a juice and I ordered my tartine. The server’s attitude changed immediately. While I can’t remember his exact words because I was so shocked at his approach to us now that I was the only one ordering “a meal”. While I’d like to hope that I was misinterpreting what happened, my friends were also shocked by his change in attitude.(I’m not a mind-reader and able to know what my friends are going to order) We were made to feel like we were squatters on the two tables because not everyone ordered a meal. We were put off by the attitude and canceled our order and I dropped 10CHF for my chai latte and we left. If he had said something to the effect of “ok ladies, let me just reorganize your table, and I’ll put a stool here for you and we can free up this other table” I could have accepted that willingly. Is the end result the same? Yes. But the way it would have made us feel as customers is completely different. His way of communicating made us feel like we weren’t spending enough and therefore not welcome to have two tables ( the tables are tiny and not really suitable for anything other than a coffee). I can’t speak to his intentions but I can say that hospitality is about making your guests feel welcomed and his way of communicating was the exact opposite of that. I completely understand that it’s a small place with limited seating and he wants to be able to maximize his “spend per customer” particularly because the place is a small coffee bar in an area without a lot of foot traffic. Which in some ways makes it worse. This is a “word of mouth” destination and me and my friends are now going to tell this story about our experience to anyone who asks “What did you do this past weekend” and we’ll all have the same anecdote about being made to feel so uncomfortable, we all spontaneously decided we’re leaving. Service: 1 Atmosphere: 1

Response from the owner 6 mesi fa

Dear Paula, As I mentioned to your friend Ana-Marija below, I am one of the founders of L’Académie Café, and I truly regret that your experience this morning did not meet your expectations. It is so important for us that our customers feel welcome and have a great time with us! I have taken the time to hear my employees’ perspective and have read your review, but I would really appreciate the opportunity to speak with you directly. This would allow me to better understand what happened, prevent any similar situations in the future, and ensure that your next experience with us is nothing short of perfect. If you’re open to a conversation, please feel free to send me your phone number via email at [email protected], and I will reach out to you personally. Thank you very much in advance

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Marie Rosat 7 mesi fa su Google

We tried the pesto and ham roll and were very disappointed. It’s super expensive, the pesto tasted like the barilla one so definitely not homemade, which is a bit ridiculous if you pay more than 7.- for it. We also took a coffee and a matcha, they were ok but too expensive as well. Had better/less expensive coffee in other places in Lausanne.. so I’m not sure I’ll go back Other than that, the place is cute and the service was ok. (Barmaid was very nice) Service: Takeaway Meal type: Breakfast Price per person: CHF 10–20 Food: 2 Service: 5 Atmosphere: 5

Response from the owner 7 mesi fa

Dear Marie, Thank you for taking the time to share your feedback with us—it is truly valuable. Comments like yours are essential in helping us improve and ensuring we provide a better experience for our customers. We’re sorry to hear that your experience did not meet your expectations. Your remark about the rolls is particularly important, and we’ll be reviewing this closely to ensure the quality and value of our offerings are in line with our customers’ needs. On a positive note, we’re pleased to hear that you enjoyed the ambiance of the café and appreciated the service, especially from our barmaid. We sincerely hope to have the chance to welcome you again in the future and provide you with an experience that fully reflects our values. Please don’t hesitate to share your thoughts with us during your next visit—they are always greatly appreciated. Hope to have the chance to exceed your expectations soon L’Académie Café

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Rachel 10 mesi fa su Google

Lovely little cafe near the Lausanne cathedral. I got a vegan hot chocolate and a vegan chocolate chip cookie. Very nice cozy atmosphere as well. Service: Dine in Price per person: CHF 1–10 Food: 5 Service: 5 Atmosphere: 5 Vegetarian options: Vegan options.

Response from the owner 7 mesi fa

Thank you very much for your words ! We are glad you enjoyed our litlle coffee and would be pleased to see you again soon !

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