Brezelkönig Im Shoppyland, Schönbühl

Dear Tiffany Thank you for your reply. …Dear Tiffany Thank you for your reply. We are very sorry that we left you with such a bad impression. Of course, such behavior on the part of our employees does not correspond to the ideas of our market presentation. We would like to sincerely apologize to you for this. Apparently, the guidelines regarding friendly and professional behavior towards our customers were not adhered to during your visits. For this reason, we have forwarded your report to the responsible sales manager, who will discuss it with the responsible people and take the necessary measures. We would be happy if we could continue to pamper you with our products in the future. Best regards Pretzel KingMore

Dear Markus Thank you very much for your great feedback! …Dear Markus Thank you very much for your great feedback! We look forward to your next visit with us. Kind regards, your pretzel kingMore

Dear Duygu Thank you very much for your review from December 9th, 2023. This makes it …Dear Duygu Thank you very much for your review from December 9th, 2023. This makes it possible for us to take corrective action directly. Unfortunately, we are not always as perfect as we would like. Despite training, instruction and control, we too are let down from time to time. However, we are doing everything we can to get as close as possible to our ideal and are therefore very happy about your suggestion. Without a doubt, a product like the one in your case should not be put on sale. We would like to apologize to you for this. We have clear instructions for hand hygiene and appropriate dress regulations in our sales outlets. Long hair must be tied or braided. We can also inform you that our sales outlets are regularly inspected by the official food control authorities. In addition to our internal audits, which complement the checks carried out by the area sales managers. To avoid such a situation in the future, we will improve the processes at this point of sale. We immediately forwarded your report to the responsible sales manager, who will again train and sensitize all sales point employees regarding our Brezelkönig hygiene regulations. Please contact us again at [email protected]. We hope that you will remain with us as a customer despite this incident and that we will be able to welcome you back soon. Best regards Pretzel KingMore