Brezelkönig Rapperswil

Dear Nikolina, Thank you very much for your honest feedback. We really appreciate that you are such a loyal customer! We are very sorry that you have been disappointed by our product quality on several occasions recently. Freshness and quality are, of course, particularly important when it comes to our pretzels, and we completely understand your frustration when the products do not meet our usual quality standards. Products like the ones you described certainly do not meet our expectations. For this reason, we will discuss your feedback internally with the team and review compliance with our established guidelines. We will take the necessary steps to ensure that you receive the quality you’ve come to expect in the future. We hope you’ll reconsider and give us another chance so that we can continue to delight you with our products. Kind regards Brezelkönig