B
Response from the owner
7 mesi fa
Dear Rosario,Thank you very much for your feedback.We are very sorry that you received unfriendly service during your visit and that we were unable to convince you with our products. Such feedback is of course not what we expect. We would like to apologize for this unpleasant experience.It is clear that the guidelines regarding friendliness were not followed in your case. We have forwarded your report to the sales manager responsible. He will discuss the situation with the team on site and take the necessary measures to ensure that our customers are spared such an experience in the future.As for the “cold” product, some of our products do, of course, need to be stored in a cool place. However, you are welcome to ask our staff to warm up your product. If the customer rush allows, our staff will be happy to comply with your request. We hope that, despite this experience, you will give us another chance and allow us to win you over with our products.Best regards,Brezelkönig