Brezelkönig Place de la Gare 3, Lausanne

Dear M LourdeSous Almeida Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience during your visit and were particularly satisfied with the service, organization, and cleanliness of our location. It is precisely this combination of quality, friendliness, and a pleasant atmosphere that we strive to offer our customers every day. A very special thank you also for your kind words about our employee Jad Zahra. It’s wonderful to read that you found his friendliness, professionalism, and communicative manner so positive. Your praise means a great deal to our team. We’re also particularly pleased that you felt well taken care of at all times thanks to the English explanation. The fact that you found this location particularly pleasant and would even like to come back is the greatest compliment we could receive. Thank you again for taking the time to write us this wonderful feedback. We are already looking forward to welcoming you back during your next stay in Lausanne. Best regards, Your Brezelkönig

Dear Lemons B, Thank you very much for your feedback. We are delighted that you stopped by to visit us. We are pleased to hear that you were impressed by our products. We regret that you had an unpleasant experience with our service. Of course, rude behaviour on the part of our employees does not meet our standards. We would like to apologise for this. It is clear that in your case, a mistake was made on our part. For this reason, we have forwarded your message to the relevant sales manager. They will discuss your feedback with our team on site and take the necessary measures to ensure that our customers are spared such a situation in future. We hope that, despite this unpleasant experience, we can continue to spoil you with our products. Kind regards, Brezelkönig