Brezelkönig Bahnhof Chur, Unterführung

Lieber Marc Vielen Dank für deine Rückmeldung. Schön, dass wir dich an unserem Standort in Chur empfangen durften. Umso mehr bedauern wir, dass du anscheinend ein Produkt erhalten hast, welches unsere Qualitätsstandards nicht erfüllt. Selbstverständlich entspricht eine Butterbrezel, wie die von dir beschriebene, nicht unseren Vorstellungen. Hierfür möchten wir uns aufrichtig bei dir entschuldigen. Offensichtlich wurden in deinem Fall die vorgegebenen Richtlinien hinsichtlich Produktqualität nicht eingehalten. Aus diesem Grund haben wir deine Meldung an den verantwortlichen Verkaufsleiter weitergeleitet, welcher die nötigen Massnahmen einleiten wird, sodass unseren Kunden künftig eine solche Erfahrung erspart bleiben kann. Wir hoffen, dass du uns nochmals eine Chance gibst dich von unserer Qualität zu überzeugen. Liebe Grüsse Brezelkönig

Dear Sandro Thank you for your message. …Dear Sandro Thank you for your message. We are pleased that you wanted to visit us in Chur. We are all the more sorry that you stood in front of a closed sales point during your stopover. In fact, we had shortened opening hours at certain locations over the holidays, which were visible on Google. Could you tell us when you were at our location in Chur? We hope that despite this unpleasant experience, we can continue to pamper you with our products. Best regards Your pretzel kingMore

Dear Stephan Thank you for your feedback about your visit to our sales point in Chur train …Dear Stephan Thank you for your feedback about your visit to our sales point in Chur train station. We are very sorry that you were given a product of poor quality. Of course, such feedback does not correspond to our expectations. We would like to apologize to you for this. Our goal is to offer our customers fresh enjoyment every day. For this reason, our sales outlets have fixed recipes and the opportunity to freshly bake and top products on a regular basis. In your case, our employees apparently did not comply with our requirements. For this reason, we have forwarded your feedback to the responsible sales manager, who will immediately take the necessary measures to prevent our customers from having such an incident in the future. Get in touch with us again at [email protected] We hope that despite this unpleasant experience you will give us another chance and stay with us as a customer. Kind regards, your pretzel king More