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Response from the owner
4 mesi fa
Dear MarcUnfortunately, we are not always as perfect as we would like to be. Despite training, instruction, and regular checks, mistakes still happen from time to time. However, we are committed to coming as close as possible to our ideal, and for that reason, we truly appreciate your feedback.Without a doubt, a product in the condition you described should never have been offered for sale. We would like to sincerely apologise for this.We have clear guidelines in place regarding hand hygiene and a specific dress code in all our stores.Long hair must be tied back or braided. Additionally, we can assure you that our stores are regularly inspected by the official food safety authorities, in addition to our own internal audits and inspections carried out by our regional sales managers.To ensure that such a situation does not occur again, we will be reviewing and improving the procedures at the outlet in question. Your report has already been forwarded to the responsible regional sales manager, who will rebrief and sensitise the entire team at that location regarding Brezelkönig’s hygiene regulations.Please feel free to contact us at [email protected] this incident, we sincerely hope you will remain a loyal Brezelkönig customer, and we would be very happy to welcome you again soon.Warm regards,Your Brezelkönig
