Brezelkönig

Lieber Nicolas Herzlichen Dank für deine grossartige Rückmeldung!Wir freuen uns sehr, dass du unsere Brezeln als die Besten empfindest.Wir hoffen, dass wir dich schon bald wieder bei uns begrüssen dürfen.Liebe GrüsseDein Brezelkönig

Dear Fawaz, Thank you very much for your feedback. We are delighted that you and your mother visited us. We are all the more sorry that you were served in a “rude and unprofessional” manner. A situation such as the one you describe is certainly not in line with our expectations. We would like to sincerely apologize for this. We can assure you that Brezelkönig does not tolerate discriminatory or offensive behavior toward our customers under any circumstances. This is also documented in writing in our internal regulations. We suspect that in your case, there was a misunderstanding on our part. We have forwarded your report to the relevant sales manager. They will look into your case immediately and take the appropriate measures to ensure that our customers are spared such an experience in the future. We hope that you and your mother will give us another chance to convince you of our service. Kind regards, Brezelkönig