I felt like I had to leave a review after seeing some of the negative ones — my experience here was wonderful! After hiking up, I was warmly greeted and given all the info I needed. Dinner and breakfast were included, with assigned tables that made it easy to meet new people and share a meal together. Then it’s off to your cozy hostel-style bed before waking up to one of the most stunning sunrises in the Bernese Oberland. The food and service were both great. Yes, charging your phone costs 1 CHF, but considering how remote this place is, I was amazed they even have power, restrooms, a kitchen, and a washroom at all. I’d definitely recommend Berghotel Faulhorn and would happily stay again. Thank you for making my trip so memorable!
We hiked from the First chairlift station to the Berghotel Faulhorn for a quick lunch in early September. The hike is quite steep from the Bachsee lake, but certainly worth it. Service at the resturant was excellent, food was very good considering you're at the literal top of a mountain, and views were stunning in every direction. It was such a delight to find such hospitality at this elevation!
Do not come here for a stay - Please make the hike though. We got no dinner here, and no water! They are in no way welcoming guests after a long hike. The lady running this place seems to be diabolical and crazy. She seems to enjoy to make the guests feel bad, and she runs this mountain hut hotel as if it were a boys boarding school from a 70s horror film (so if you are making a horror film, maybe come to experience this for inspiration..) As we arrived, she was intensely scolding some hikers as if they were her students, not hotel guests. Imagine having a reservation, arriving up at the top of a mountain after an entire day of hiking in scorching heat, and getting no dinner and no water.. ? We had to pay 10 Swiss francs for a bit of water. We have been to most of the huts in the Grindelwald area, and they always provide water, usually for free. (These are huts for hikers, after all!?) Also, other huts are run by people who will actually treat you with kindness and make sure you get dinner when you've made a reservation, haha. So many kind people in all the other huts we have been to! This Berhotel Faulhorn is the worst of them all, and the most expensive - it is simply not worth it. Sorry, Berghotel Faulhorn, but we are not sorry! You have given us a terrible experience. Hopefully a nice human being will take over this place one day and make some room for humanity, kindness, and good times for weary hikers. When that day arrives, we will come back here. Wish all of you hikers a safe journey.