Belvédère Strandhotel

Caro ospite,Grazie per aver condiviso il suo feedback.Ci dispiace sinceramente leggere che l’accoglienza e il servizio non siano stati all’altezza delle sue aspettative. Non è assolutamente lo standard che desideriamo offrire ai nostri ospiti e prenderemo il suo commento come spunto per migliorare.Siamo comunque lieti che abbia apprezzato la vista, che per noi rappresenta una parte importante dell’esperienza. Speriamo di poterla accogliere nuovamente in futuro e offrirle un servizio più convincente. Belvedere Strandhotel Team

Grazie mille Loredana for your wonderful feedback and your stay with us!

We are pleased that you enjoyed our lakeside location, our breakfast offerings, and the friendliness and professionalism of our restaurant team. At the same time, we are very sorry that some aspects of your stay did not meet your expectations.We sincerely apologize for the inconvenience caused by the broken coffee machine and especially for the way your concerns were handled. It is particularly disappointing to hear that you felt your problem was not taken seriously and that a timely solution was not found. This does not meet our standard of service, and we understand your frustration at having to follow up repeatedly during your stay.Yes, the kettle is not included in our standard amenities or listed in our room amenities. Please let us know in the future what additional services we can provide in your room.Please note: The kettle is not a standard feature in our rooms and is not listed in our room amenities. We appreciate your praise for our facilities and location, but we understand that these positive aspects cannot compensate for shortcomings in service and guest care. Thank you for bringing this to our attention, as your feedback helps us identify areas for improvement.We regret that we were unable to provide you with the experience you expected and deserved, and we hope to regain your trust in the future.Ihr Belvedere Strandhotel Team, Roger Wyrsch, Direktor