Bar & Chiostro

Dear Michael B, Thank you for sharing your experience with us. I am truly sorry for the misunderstanding regarding our reservation policy and for the inconvenience caused during your visit. This is certainly not the level of service we aim to provide. Unfortunately, our bar has very limited seating, especially during high season, it often gets fully booked as we prioritize accommodating our in-house guests. This sometimes makes it challenging to meet the high demand from external visitors, and I sincerely apologize for any disappointment this may have caused. For future visits, I encourage you to contact me directly at [email protected]. I will personally do my best to accommodate your request. Thank you for your understanding, and I hope to welcome you back soon. Best Regards, Emiliano Papacci - F&B Manager

Dear Tyler, We are deeply concerned to hear about your comment because we always strive to provide an inclusive and welcoming environment for everyone, and we do not tolerate any form of discrimination. During the high season, our outlets experience high demand, which sometimes leads to unforeseen challenges in accommodating all guests. I hope we can welcome you again. Warm regards, Filippo Prastaro - Director of Food & Beverage

Dear Mohammad, Thank you so much for taking the time to give us this feedback. We are very sorry to hear that your experience did not meet your expectations. We strive to provide the highest level of service and comfort, and it’s clear we fell short during your time spent at Bar & Chiostro. We would welcome a direct conversation with you to better understand what happened and learn from your experience. Please contact me directly at [email protected] . Best regards, Filippo Prastaro - Director of Food & Beverage