Saudan-Zurbuchen SA Boulangerie Pâtisserie Confiserie Traiteur

Hello Mr Gomez, We are delighted to read your positive comment! The quality of our products and …Hello Mr Gomez, We are delighted to read your positive comment! The quality of our products and our customer service are our top priorities. We are happy that you enjoyed your experience with us. Thank you for your trust and continued support. We look forward to serving you again soon! Best regards ! The Saudan teamMore

Good morning, Thank you for taking the time to express your concerns regarding your recent …Good morning, Thank you for taking the time to express your concerns regarding your recent experiences with the TooGoodToGo service. We understand your frustration with your carts being canceled after your purchases, and we would like to apologize for any inconvenience this may have caused. We would like to assure you that our priority is to provide a satisfying experience to our customers, while respecting our commitments to our mission to combat food waste. Please note that the concept is based on the recovery of unsold items from partner merchants in order to redistribute them to their users. However, as it sometimes happens that unsold items intended for recovery are sold out or do not meet the quality standards that we strive to maintain, it may happen that some baskets are canceled after purchase. This practice aims to guarantee the freshness and quality of the products offered via the platform. We understand that this situation may be disappointing, and we thank you for sharing your concerns with us. We encourage our customers to provide us with their feedback and suggestions as this helps us to continually improve our service. We also invite you to contact TooGoodToGo customer service directly if you have any further questions or concerns regarding your experiences with their app. Their team will be happy to provide you with any assistance needed to resolve your issues. Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to regain your trust in the future. Sincerely, The Saudan Bakery team More