BackWerk Basel SBB Passerelle

Dear Marlena, Thank you very much for your honest and open feedback. We’re glad you chose our products when making your TGTG reservation. We’re all the more sorry that you had such a negative experience with the quality of our products and our service. We can assure you that the freshness and quality of our products, as well as the highest hygiene standards, are our top priorities. All of our products are freshly baked and prepared on-site several times a day. The fact that you received a product that was allegedly spoiled does not meet our standards in any way. Your impression of our service is also unacceptable to us. Treating our guests with friendliness and respect is very important to us. For this reason, we will immediately discuss your feedback with the relevant team and take the necessary steps to ensure that such incidents can be avoided in the future. We thank you for taking the time to bring these issues to our attention and hope that you will give us another chance to win you over in the future. Best regards, BackWerk

Dear Touta, Thank you very much for your feedback. We were delighted to have you as a guest! We are all the more sorry that your visit did not go as you had hoped. Behavior such as the one you described is, of course, not in line with our standards. We would like to apologize for this unpleasant experience. Unfortunately, mistakes can happen. It would have been all the more important to respond in a friendly, respectful, and solution-oriented manner. The fact that you did not feel taken seriously in this situation is by no means in line with the service we aim to provide to our customers. We will, of course, discuss your feedback with our on-site team and remind our staff of the established guidelines. We are nevertheless pleased that you like our products. We would be very grateful if you would give us another chance so that we can convince you of our improved service during your next visit. Kind regards, BackWerk

Dear Alex-Kseniya Thank you so much for your wonderful feedback! We’re thrilled that you loved our apple corner so much, and that you even consider it “the best.” We hope to see you again soon. Kind regards, Your BackWerk