RistoBar-B-Q

Very kind

Horace, very kind and thank you, your smile says it all

Hi Priscilla, I took a couple of days to answer you because today, May 1st evening, after having met 300 people again, my thought was to understand if we fixed anything compared to the previous week. because you're basically right. I'll …Hi Priscilla, I took a couple of days to answer you because today, May 1st evening, after having met 300 people again, my thought was to understand if we fixed anything compared to the previous week. because you're basically right. I'll answer you point by point to be clearer. - short four-day holiday in Salento, we decide to spend lunch on April 25th at RistoBar-B-Q. After an hour or more on the road we reach the place and get in the queue. The queue proceeds very slowly but we understand that quality requires its cooking times. - ANSWER what time did you arrive? did you call in the previous days before coming? I have always said to come early, if many people arrive all at once the queue is unfortunately physiological. then we have the problem that after an hour in line people don't know what to order, they make requests that we cannot satisfy, such as pasta for the children, and that they order for 4/5 people and then want to split the bill... and the cash register gets stuck. then everyone pays with the POS, but the transactions are denied. and the line goes slow. then after asking for the pulled sandwich, they ask for it because they didn't understand that by default we serve it with BBQ sauce... and the line stops. we are making new videos where we explain how to order and avoid blocking the queue. -Alas, after an hour and a half standing waiting for our turn, the owner comes out saying that all the meat was finished. Celebration lunch missed and half the day wasted. Like us, all the other people still in the queue. We appreciated his apologies but we really find it difficult to understand how they could not have realized in a reasonable time that the food would not be enough for the remaining 40/50 people in the queue. ANSWER I can't blame anyone, not even the employee who had the task of notifying the food queue that it was about to end, and who had to erase from the blackboard the dishes that were running out from time to time. I am the owner, if something didn't work, even if I said not to let anyone line up, it's my fault. Today I personally went out to warn people. and since I knew we would be wasting time, we made a much shorter menu. moral of the story, no one queued for more than an hour. -Since passion and commitment shine through, the suggestion is to improve the organization. For example, making sure that people make compulsory reservations and announce themselves upon arrival, thus putting themselves on the list of those who will be served first and with certainty. Free will to others to queue without guarantee of eating. ANSWER Let's go back to the discussion above, organization requires time, months and collaborators who have been working for years... all in all we are improving a lot. -Hoping that this review is received positively, we will then be happy to return with the certainty of tasting their meat. I ANSWER I still like you, even if the review has a low rating and lowers my average. even if the review is true. but your desire to publicly say how much we suck surpasses your desire to help us improve. because the truth is that 2 stars out of 5 means it sucks. If you come by in the future, introduce yourself and we'll have a beer.More